Implementing the SLO Role at Smaller Clubs

Preferably, the SLO should be employed on a full-time basis, however, for smaller clubs with limited resources, it may be harder to employ an SLO on this basis (although UEFA believe it should be considered an investment).

If it isn‘t possible to employ a full time SLO, a club may wish to consider the following:

• Volunteer SLO (expenses being reimbursed)
• Part-time SLO
• SLO + another role in the club

If the SLO is ‘part’ of a wider role within a club, about a third of working time should be spent on the following SLO duties throughout the week (with two thirds on their other role):

• Communication with the fans
• Participating in fan meetings
• Organising away travel (+ ticketing)

On match days, their time should be fully concentrated on the SLO role. For volunteers, a basic requirement of SLOs should be:

• Having a presence in their own supporters’ section
• Travelling on an organised supporter coach

Minimum requirement of SLO at smaller clubs:

• Ensure SLO is able to attend the national association SLO training courses
• Provide adequate resources (e.g. office, equipment, accreditation, club email address, etc.)
• Stage regular meetings between the club management and the SLO
• Make provision for regular meetings between the SLO and the various fan groups
• Consult the SLO on matters of relevance to fans